Osman khan

性别： male

行业： professional training & coaching

国家： United kingdom

地点： london, greater london, united kingdom

描述： One of the world's leading experts in Customer Experience Management and Loyalty Management. I have over seventeen years of experience working with companies to improve their business performance. My main areas of expertise are in Customer Experience Management, Customer Loyalty and Satisfaction, Leadership, Strategic Management, Emotional Attachment, B2B Marketing, Social Media and Strategic Marketing. I have worked with numerous companies across the globe as a consultant, trainer, researcher and as a member of the marketing team. His past experience include working as a Marketing Director at a high-tech IT firm, consulting for FTSE 50 and Fortune 500 companies, as well as helping firms in improving customer loyalty, developing strategic competitive advantages, increasing sales, improving market share, and reassessing strategic marketing goals. Specialties: Business Development, Designing and developing high quality training and academic programs, Client Relations, Customer Satisfaction, Customer Loyalty, Emotional Attachment, & Customer Experience Management (CEM).

公司名： Institute of customer management

公司网站： icustman.com